Refund policy

Return Policy

Not working out? Contact us at support@soildrops.com within 30 days of delivery and we'll email you a prepaid return label — we never charge return shipping.

  • Unused items — full refund. An opened box is fine; "unused" simply means never installed.
  • Product issues (defective, damaged, or wrong item) — full refund, always free, whether or not you've used it.
  • Used items returned for other reasons — a restocking fee may be deducted from your refund. We'll confirm the exact amount with you before you ship, so there are never surprises.

Refunds go back to your original payment method within 10 business days of receiving your return.

Purchased on Amazon or another marketplace? Their return process applies first — but your Soildrops warranty is honored regardless of where you bought.

Warranty Claims Are Separate

A claim for a manufacturing defect under the SoilDrops One-Year Limited Hardware Warranty is not a voluntary return and is not subject to the $30 voluntary-return fee. For an initially eligible warranty claim that requires a return, SoilDrops provides a prepaid standard-ground label within the contiguous United States and pays approved standard outbound repair or replacement shipping, subject to the complete Limited Hardware Warranty.

 

How to Start a Return

To start a return, contact us at support@soildrops.com.

Please note that returns must be sent to:

Soildrops Returns

Address: 18406 Colima Rd #C, Rowland Heights, CA 91748

If your return is accepted, we’ll email you a return shipping label along with instructions.

Items sent back to us without first requesting a return will not be accepted.

 

Non-Returnable Items

We do not accept returns on final sale items.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if your refund is approved.

Approved refunds will be processed to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, contact us at support@soildrops.com.