SoilDrops One-Year Limited Hardware Warranty

Effective date: August 18, 2026

This SoilDrops One-Year Limited Hardware Warranty (“Limited Warranty”) is provided by Waterworks Inc. dba SoilDrops (“SoilDrops,” “we,” “us,” or “our”). It is separate from our 30-day return policy and applies only to eligible SoilDrops-branded hardware.

1. Warranty term

Eligible new SoilDrops-branded hardware is warranted against covered defects for one (1) year from the date the product is delivered to the original retail purchaser.

• All eligible new hardware: 1 year from delivery.
• Replacement or repaired hardware: the longer of the remaining original warranty period or 90 days from delivery of the replacement or repaired item.
• Batteries and other consumables: not covered by the one-year hardware warranty. A separately purchased battery receives 30-day arrival protection only for a wrong item, missing item, leakage on arrival, or failure on arrival.
• Yard Membership: included hardware receives the same one-year warranty from its original delivery date. The membership or service-plan term does not extend or renew the hardware warranty.

For eligible hardware delivered before this effective date and still within one year of delivery, SoilDrops will apply this policy unless the written warranty provided at purchase is more favorable.

2. Who and what are eligible

This Limited Warranty applies to the original retail purchaser of new SoilDrops-branded hardware purchased directly from SoilDrops, a SoilDrops-operated storefront on Amazon or Walmart, or another seller expressly authorized by SoilDrops. Proof of purchase is required. This Limited Warranty is not transferable and does not cover used, resold, “as-is,” sample, counterfeit, or unauthorized-channel products.

3. What is covered

We cover a material defect in materials or workmanship that causes eligible hardware to fail during normal, intended use within the product’s published installation, operating, maintenance, and environmental requirements. Coverage is determined for the failed component—not automatically for every item in a kit or system.

4. Product-specific coverage and boundaries

Product family	Covered defect examples	Common non-covered conditions
Smart Sprinkler Controllers Including CTL-series models sold by SoilDrops	Confirmed manufacturing failure of the controller’s power, zone output, radio, terminals, enclosure, or included power adapter during normal use.	Field valves, irrigation wiring, incorrect wiring or voltage, incompatible systems, power surge or lightning, flooding, unsupported installation, or router/Internet/Wi-Fi conditions not caused by controller hardware.
Soil Moisture Sensors Including SNS-series models	Confirmed manufacturing failure of sensor electronics, radio, sensing hardware, or factory sealing during normal rated outdoor use.	Depleted battery, improper placement or air gaps, signal obstruction or excessive distance, mower/tool/impact damage, loss, or use outside published requirements. Normal rain and rated soil exposure are not misuse.
Manual Hose Timers Including MHT-001 and MHT-002	Confirmed manufacturing failure of the valve, display, electronics, body, or factory seals during normal rated use.	Batteries, inadequate water supply, debris or mineral buildup, cross-threading, tool damage, over-tightening, submersion, hot-water use, pressure outside published limits, or failure to remove, drain, and protect the timer from freezing.
Smart Hose Timers Including WHT-series valves and included hubs	Confirmed manufacturing failure of valve, electronics, radio hardware, body, or factory seals. A valve and hub are covered and evaluated as separate components.	Batteries, freeze damage, debris or mineral buildup, installation damage, water conditions outside published limits, router/ISP/network configuration, signal obstruction or range environment, or using an indoor-only hub outdoors or in wet conditions.
Hubs and Signal Boosters	Confirmed manufacturing failure of power or radio hardware.	Unsupported networks, incorrect credentials or settings, router/ISP outages, placement or obstruction, surge, liquid exposure, impact, or modification.
Flow Meters Including FLM-001	Confirmed manufacturing failure of the display, electronics, turbine or measuring hardware, including performance outside the published tolerance when tested under valid published conditions.	Incorrect flow direction, air in the line, flow below the published minimum, debris, mineral buildup, hot water, non-approved plumbing use, freeze damage, or battery depletion.
Starter Kits and Bundles	Each included eligible hardware component receives its own one-year coverage from the bundle delivery date.	A claim for one component does not automatically entitle the purchaser to replacement of the full kit. SoilDrops may request only the affected component unless diagnosis cannot reasonably isolate the failure.
Yard Membership hardware	The included controller and sensors are covered under the same component rules above for one year from delivery.	The five-year membership term, software access, or service term is not a five-year hardware warranty.
Batteries and consumables	30-day arrival protection for a wrong, missing, leaking-on-arrival, or dead-on-arrival item.	Ordinary depletion, shortened life caused by temperature or usage, corrosion after installation, wear, filters, washers, and other consumable replacement needs.

5. General exclusions

This Limited Warranty does not cover a failure or damage caused or materially contributed to by:

• accident, abuse, misuse, neglect, loss, theft, impact, alteration, or unauthorized repair;
• installation, operation, storage, maintenance, or winterization inconsistent with current product instructions;
• use outside published electrical, water-pressure, temperature, flow, network, or environmental specifications;
• freezing, fire, flood, lightning, power surge, severe weather, pests, or other external events;
• sediment, scale, debris, cross-threading, over-tightening, third-party faucets, hoses, gaskets, valves, wiring, routers, networks, Internet service, or accessories;
• batteries, filters, washers, ordinary wear, cosmetic changes, or other consumables, except for the arrival protection stated above;
• software or cloud-service availability, third-party data, wireless coverage at a particular property, or compatibility not expressly listed by SoilDrops; or
• watering results, water savings, water bills, plant or landscape outcomes, or damage arising from the irrigation system or water supply rather than a covered hardware defect.

An excluded condition will not defeat a claim unless it caused or materially contributed to the reported failure. A factory seal or enclosure failure during normal rated use remains eligible for evaluation.

6. How to make a claim

1. Make the situation safe. For an uncontrolled leak, a valve that will not close, overheating, smoke, or electrical risk, shut off the water or power and stop using the product if it is safe to do so.
2. Contact SoilDrops within the warranty period. Email support@soildrops.com or call 888-427-6838.
3. Provide the claim information. We may request the order number, sales channel, purchaser name and email, delivery date, model/SKU, serial number, problem description, troubleshooting results, and clear photos or video.
4. Complete reasonable troubleshooting. Depending on the product, this may include checking batteries, filters, washers, installation, water supply, wiring, reset/pairing, Wi-Fi settings, or app/device status.
5. Obtain return authorization. Do not ship a product until SoilDrops issues return instructions or an RMA. If notice is received before the warranty expires, the requested product must be shipped within 30 days after the RMA instructions unless SoilDrops agrees otherwise in writing.

7. Warranty return shipping and inspection charges

For a claim within the applicable warranty period that, after initial remote review, reasonably appears to involve a covered manufacturing defect, SoilDrops will provide a prepaid standard-ground return label within the contiguous United States if we require the product to be returned. SoilDrops will also pay standard-ground shipment of an approved repaired or replacement product to the original U.S. shipping address.

If the claim is clearly outside the warranty, involves misuse, freeze damage, an excluded condition, no reproducible hardware fault, or an expired warranty, SoilDrops may decline to provide a prepaid label or may offer paid inspection. Any customer-paid inspection or return-shipping amount will be disclosed before the customer agrees to incur it. If inspection ultimately confirms a covered manufacturing defect, SoilDrops will reimburse the customer’s pre-approved reasonable standard return-shipping cost, up to the cost of a SoilDrops standard label, upon receipt.

Expedited shipping, address changes, and additional costs for Alaska, Hawaii, U.S. territories, or international transportation are the customer’s responsibility unless applicable law or the sales platform requires otherwise. Unauthorized shipments, COD/collect shipments, and upgraded shipping are not reimbursed unless approved by SoilDrops in writing.

8. Remedies

If SoilDrops confirms a covered defect, SoilDrops may, at its option and without charge for the approved standard remedy: (a) repair the affected component; (b) replace it with a new or certified refurbished item of the same model or a functionally equivalent model; or (c) refund the original purchaser’s actual purchase price for the affected product or component. Replacements may differ in color or model where the original is unavailable. SoilDrops does not promise replacement of an entire bundle when only one component is defective.

9. 30-day returns are separate

A return for preference, fit, or change of mind during the store’s 30-day return period is governed by the Refund Policy, not this Limited Warranty. A product does not need to be unused or in original packaging to be evaluated for a covered warranty defect, although all available parts should be returned when requested.

10. Amazon, Walmart, and other legal rights

When an Amazon or Walmart order remains within that platform’s return window, the platform’s customer-return and seller-fault rules apply and control where they provide greater rights. After that window, this Limited Warranty applies to eligible purchases.

Priority of terms: For warranty eligibility, claim handling, remedies, and warranty shipping on and after the effective date, this Limited Warranty controls over an inconsistent warranty statement in the Terms of Service, Refund Policy, or product-page summary. A more favorable written promise provided to the purchaser at the time of sale, an applicable marketplace rule, or a non-waivable legal right still controls.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary by state. No provision excludes or limits a right that cannot lawfully be excluded or limited.

11. Contact

Waterworks Inc. dba SoilDrops
411 E Huntington Dr, Unit 107-103
Arcadia, CA 91006
Email: support@soildrops.com
Phone: 888-427-6838